Frequently asked questions
Everything you need to know about 4D, pricing, security and AI agents. Can't find your answer? Contact us.
Is there a free trial?
Yes. We offer a comprehensive 14-day free trial and will get you up and running straight away. Simply click, enter your details and see what our BI tools can offer you. No credit card required.
What is the price per month?
On the Standard plan, users are purchased in batches of 100, keeping your payments simple and clear: 100 users cost $100 per month. The Enterprise plan is $2,500 per month, and AI agents are $1,500 to set up and then $100 per month each. See pricing.
What is the cancellation period?
Cancel anytime, with no penalty.
What makes Fourth Dimension unique?
Pricey BI tools handle big, complex data and come with big, complex pricing. 4D gives you the technical abilities of larger-scale products for a fraction of the price, with easy-to-use designers that take you from scattered data to clear, concise presentations.
We have lots of data. Can you handle it?
Yes, with fast performance. While most products in our price range struggle with large volumes of data, 4D handles them with ease. Put us to the test with the free trial.
How can something so powerful cost so little?
Traditional BI vendors spend heavily on field sales and expensive support consultants. We keep everything online, which keeps costs down while still giving you a first-class experience.
What kind of training do you offer?
Your subscription includes extensive online training. Learn at your own pace with unlimited, rewatchable training videos and manuals.
What limits apply to our usage?
All features are available to all users at all times. We don't limit the number of items or bandwidth. Once you have a subscription for your chosen number of users, the application is yours to use as you wish.
How is our data protected?
4D is built on Microsoft SQL Server. Our recommended approach is to use 4D as a data warehouse and import your data into SQL Server, so we can use its security features, together with 4D's permission controls, to keep access controlled and safe.
How do we connect to our data sources?
Connecting is done in the user interface. Data connections run over SQL directly, or remotely through Data Node technology. We also connect to Shopify, with more connectors in development. If you need something specific, get in touch.
How long does it take to set up?
Hosted sites are provisioned in a couple of minutes. For an on-prem install, we aim to have you up and running within a couple of days.
What is the difference between hosted and on-prem?
Hosted uses our own servers. On-prem lets you run the software on your own business servers.
What are 4D AI agents?
AI agents that work on your 4D data: they monitor KPIs, answer questions, prepare reports and check data quality, then report to your team. Each agent is set up for your business. Learn more about AI agents.
Where do AI agents run?
On compute and storage that you provide, such as your own cloud account or servers, so your data stays in your environment.
Experience smarter business intelligence
Start your 14-day free trial today. No credit card required.